Our approach / A broader view of care
Understand first.
Move forward thoughtfully.
Structured guidance that begins with the person, considers the support around them and brings practical next steps into focus.
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A considered process
From the whole picture
to the next step.
Select each stage to explore how we approach care navigation. Support is provided within the agreed service arrangement.
01Understand the situation
Begin with current care needs, safety concerns, transitions and individual and family priorities. Recognize existing services, people and professionals, including family capacity.
02Assess needs, risks, supports and gaps
Look at what is already working and where additional information, support or coordination may be helpful. Consider changing needs and the practical concerns affecting the individual and family.
03Clarify priorities and recommendations
Explore relevant public and private supports and the professionals who may need to be involved. Clarify decisions, responsibilities and practical next steps.
04Coordinate agreed next steps
Support communication and follow-up where appropriate within the agreed service arrangement, bringing the broader picture into a manageable way forward.
The person at the centre
Clearer decisions.
A more supported conversation.
Care planning involves abilities, preferences, relationships and practical realities. Our approach considers the whole situation, including the capacity of the people providing support.
Written planning through the Valentine Care Roadmap is a separate service where applicable. An initial consultation is a structured verbal review; a written summary is not automatically included.
Explore the Valentine Care RoadmapBegin with your situation
Let’s clarify what comes next.
Our approach
Structured guidance. A broader view of care.
Understand the situation.
01 — Understand
Begin with current care needs, safety concerns, transitions and individual and family priorities.
02 — Recognize existing supports
Look at services, people and professionals already involved, including family capacity.
03 — Identify gaps
Consider where additional information, support or coordination may be helpful.
Organize what comes next.
04 — Explore options
Review relevant public and private supports and professionals who may need to be involved.
05 — Organize priorities
Clarify decisions, responsibilities and practical next steps.
06 — Coordinate where appropriate
Support communication and follow-up within the agreed service arrangement.
07 — Create clear next steps
Bring the broader picture together into a manageable way forward.